Cellphone Man Canada / CPM Canada respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit a form, place an order, contact us, or interact with us by email, WhatsApp, SMS, social media, or any other communication channel. By using our website or submitting information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Email address
Phone number
Province or location
Date of birth, when required to confirm age eligibility
Service preferences
Current provider or plan details
Order details
Payment-related information
Communication history with us
Any other information you submit through our forms, messages, or customer support channels

We may also collect technical and marketing information, including:

IP address
Device/browser information
Website pages visited
Referral source
Advertising identifiers, such as UTM parameters or click IDs
Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

Process and manage your order or inquiry
Confirm eligibility for certain services or offers
Contact you about your order
Provide customer support
Send onboarding instructions
Send service updates
Improve our website, forms, automations, and customer experience
Track advertising and marketing performance
Prevent fraud, abuse, chargebacks, or misuse of our services
Maintain internal records
Comply with legal, accounting, tax, security, and regulatory obligations

We only collect information that is reasonably necessary for these purposes.

3. Marketing Communications

If you provide your contact information, we may send you updates, offers, reminders, or other commercial messages by email, SMS, WhatsApp, or other channels, where permitted by law.

Canada’s anti-spam rules generally require businesses sending commercial electronic messages to have consent, identify the sender, and provide an unsubscribe mechanism.

You can unsubscribe from marketing emails using the unsubscribe link provided in the email. For WhatsApp, SMS, or other messages, you can reply with a request to stop receiving promotional messages.

Transactional or order-related messages may still be sent when necessary to complete or support your order.

4. Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

Service providers that help us operate our business
Payment processors
Form providers
CRM and automation platforms
Email, SMS, WhatsApp, or messaging platforms
Website hosting and analytics providers
Advertising and tracking platforms
Business partners or representatives involved in fulfilling your order
Legal, regulatory, tax, or law enforcement authorities when required

We only share the information reasonably required for the specific purpose.

5. Third-Party Platforms

We use third-party tools to operate our business. These may include platforms for website hosting, forms, payments, email marketing, messaging, automation, analytics, advertising, spreadsheets, and customer relationship management.

These platforms may process or store your information according to their own privacy policies and terms. While we choose service providers carefully, we are not responsible for the privacy practices of third-party websites or platforms.

6. Payments

Payments may be processed through third-party payment providers or other accepted payment methods.

We do not store full credit card numbers on our own systems. Payment information is handled by the relevant payment provider according to their security and privacy practices.

7. Cookies and Tracking

Our website may use cookies, pixels, analytics tools, and advertising technologies to:

Understand how visitors use our website
Improve website performance
Remember preferences
Measure advertising results
Track conversions
Retarget or personalize ads

You can adjust your browser settings to block or delete cookies. Some website features may not function properly if cookies are disabled.

8. Data Retention

We keep personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order management, customer support, accounting, fraud prevention, legal compliance, dispute resolution, and business recordkeeping.

When personal information is no longer required, we will delete, anonymize, or securely store it according to our internal practices.

9. Protecting Your Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, disclosure, or alteration.

However, no website, form, messaging platform, email system, or online service can be guaranteed to be completely secure. By using our services, you understand and accept this risk.

10. Accuracy of Information

You are responsible for providing accurate and complete information. Incorrect information may delay or prevent us from processing your order or inquiry.

If your information changes, you may contact us to update it.

11. Accessing or Correcting Your Information

You may request access to the personal information we hold about you or ask us to correct inaccurate information.

PIPEDA gives individuals the right to access and request corrections to personal information held by organizations, subject to certain limits.

To make a request, contact us using the details below. We may need to verify your identity before processing the request.

12. Withdrawing Consent

You may withdraw your consent to our use of your personal information, subject to legal, contractual, or operational limitations.

If you withdraw consent, we may no longer be able to provide certain services, process your order, or communicate with you about your request.

13. Children and Age Requirements

Our services are intended for individuals who are legally able to enter into transactions. We may ask for date of birth or other information to confirm eligibility.

We do not knowingly collect personal information from children for marketing purposes.

14. External Links

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of external websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy at any time. The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For privacy questions, access requests, correction requests, or complaints, contact:

Cellphone Man Canada / CPM Canada
Email: info@cellphoneman.ca
Website: cellphoneman.ca