Post Setup Guide
Hi Cellphone Man, now that I've purchased your ebook whats next? What do I do? Are you sure this isn't a scam?
I'm about to have a panic attack! Help me!!
Take a deep breath. Congratulations! The hard part is over. You took the leap and followed our instructions on the quest to save money. Time to relax and let the pros do what they do best.
On this page you will find answers to those deep burning questions you have, after you've submitted your request
You've just read our eBook. What now?
Well, first things first. Pat yourself on the back! Our company is a one of a kind, online only business. We communicate through text and email and have somehow helped Canadians save over $3 million on their bills. We couldn't have done it without customers like you taking the plunge. We know it wasn't easy, so thank you.
We also understand that our process changes with time. Unfortunately, this is the name of the game. Every SINGLE plan we've ever offered has had its own unique process. Many of you may expect a certain process, but please understand each offer has its own set of instructions. We understand you've had to read a sh*t load of information, so we keep this page short and sweet with answers to your questions and concerns.
Please check back for updates
Frequently asked questions
I ported my number out of Koodo/Telus and didn't receive a call back. WTF?
Be patient. Sometimes it can take 2-3 business days for the winback team to contact you
So I have to port out of Koodo/Telus? What is a port?
Many people are asking what a port is and how that works. Porting means transferring your number from one carrier to another.
To port your number to freedom mobile, you have two options:
What costs should I expect following this process?
The main costs involved are the Freedom Mobile SIM card which should be $10. Then you must top up the prepaid account, you can choose the lowest plan they have.
Other than that, there should be no other costs involved.
I changed my mind, can I get a refund?
Unfortunately due to the nature of this instructional booklet, we cannot offer refunds for buyers remorse as there is nothing stopping you from getting your money back and following the instructions anyway.
With that being said, we are not offering refunds at this time
I f*cking love you Cellphone Man
This isn't a question, but we love you too.
We'd appreciate it if you can show your love by liking us on Facebook and following us on Instagram
What plan do I pick at Freedom?
It does not matter. You can pick any plan. Being budget-friendly, we always recommend the cheapest plan but please understand Freedom Mobile is a carrier that doesn't have the best service. So if you ABSOLUTELY cannot be without data for a day or two, then feel free to pick one of the more expensive plans.
I called Koodo/Telus and they would not offer me this plan. What do I do?
Wait an hour or two and call back. Try to get a different rep. During our testing we were denied a few times and got the right rep who was more than willing to help us out and activate this plan.
At this moment there is no clear-cut rules for eligibilty. So YMMV
If for some reason this doesn't work, can I still have my old plan back?
Once an account is cancelled, it stays active in Koodo's / Telus' system for 30 days. At any time during that time, you can call Koodo/Telus and re-activate your account.
This is why we incluced a warning in our sales page
I called Koodo/Telus and they say this plan doesn't exist. SCAM ALERT!
No, No , No. Please follow the instructions.