Post Setup Guide
Hi Cellphone Man, now that I've submitted my request, whats next? What do I do? Are you sure this isn't a scam?
I'm about to have a panic attack! Help me!!
Take a deep breath. Congratulations! The hard part is over. You took the leap and followed our instructions on the quest to save money. Time to relax and let the pros do what they do best.
On this page you will find answers to those deep burning questions you have, after you've submitted your request
You've just submitted your request. What now?
Well, first things first. Pat yourself on the back! Our company is a one of a kind, online only business. We communicate through text and email and have somehow helped Canadians save over $3 million on their bills. We couldn't have done it without customers like you taking the plunge. We know it wasn't easy, so thank you.
The hard part on your end is over, but the process isn't complete just yet. There are a few more things we'd like you to be aware of. We understand you've had to read a sh*t load of information, so we keep this page short and sweet with links and articles to help you understand how it all goes down
To help the process execute smoothly, we recommend:
Have patience. Due to COVID-19 the whole world is on a slow-down. This means shipping couriers are delayed, our task-force is short handed. So just take it easy and expect things to move a little slower than usual.
Check your junk/spam regularly. Despite our best efforts to get customers to "whitelist" us, our emails still end up in spam. This is because we send a lot of emails, and many email providers classify bulk emails as junk, even if the sender is whitelisted
Frequently asked questions
Is there anything else I should be aware of?
When will my SIM be delivered?
Once we receive your request, we will be sending you an email with a final completion date. This will have the subject line "Update:ETA". It could take us 1-2 business days to get this out to you. If you do not receive it within this timeframe, don't freak out. Give us a text at 647-631-0078 with the full name on the submission, and we can check for you
Should I expect any delays or hiccups?
Usually, no. However, due to COVID-19 there are many situations that can occur to delay your shipment. If any delays occur, we will notify you by email ASAP
I changed my mind, can I get a refund?
Unfortunately due to the process in activating these SIM cards, once they are activated under your name - we cannot sell them to anyone else. If you change your mind, the SIM is now useless and puts us at a loss.
I f*cking love you Cellphone Man
This isn't a question, but we love you too.
We'd appreciate it if you can show your love by liking us on Facebook and following us on Instagram
I received my SIM but it has no service. Did you make a mistake?
Nope! Since your plan is a prepaid plan, this means we must receive payment for your first month before we can "turn on" your plan. Your SIM is activated. We simply need to flip a switch after receiving payment.
Using your plan
Can I track my usage?
Yes of course, you can login online on AT&T's website. Use the default password we provided you and your phone number to access your online profile.
Can I change my online profile password?
Is this plan e-SIM compatible?
Yes it is!
Is the unlimited plan really unlimited? Or are there slow-downs?
The unlimited plan will give you 22gb of high-speed LTE data. After that, you "MAY" experience slower speeds "IF" there is network congestion.
How does data roll-over work?
This is for people on the 8gb plan.
My data doesn't work!?
Make sure roaming as well as data roaming is turned on. Give your phone a restart. If it still doesn't work - contact us
I notice my phone drops down to 3g quite often. WTF?
This happens periodically and we have no answer for it. Luckily, it goes away in 10-15 seconds or by turning airplane mode on and off.
I have an issue. Can I call Rogers or AT&T?
These carriers have made it clear they don't like us. Why would they? We make it harder for them to sell you more expensive options.
My videos are buffering and load very slow? WTF?
USA plans all have something called Stream-Saver enabled by default. This saves you data on streaming applications like YouTube and Netflix.
I lost my SIM. How can I get a new one?
We would be happy to ship you a new replacement SIM. We will charge you $20 which covers the price of the SIM + shipping.
Who do I pay on a monthly basis?
You will be paying us on a monthly basis for your plan. Our payments are hosted through Stripe which is an extremely popular online payment processor. Stripe is used by businesses such as Google, Amazon, Lyft and more!
I received my SIM card and it isn't activated. Whats going on?
This is a prepaid account. We must receive your first months payment before we can fully activate your SIM. Check your email for an invoice. Pay the invoice and we will turn on your services.
Why am I paying you instead of the carrier itself?
Do I have to pay manually every month or is there auto-pay?
These promotional rates are contingent on "auto-pay". The only invoice you have to pay manually is the first one, after that we will turn on auto-pay
What if I decide not to pay you?
We do not tolerate scammers, with that being said : We reserve the right to cancel your account at our discretion due to non payment. Usually this translates to not receiving payment for 2 consecutive months.
Thank you for your understanding