F.A.Q

If your question is not answered here, please feel free to contact us. We don't bite!

General

Q: How are you able to offer these plans? 

A: I have worked in high level positions within 4 of the largest carriers in Canada. There is nobody out there with the same knowledge as me in regards to the mobile industry.We want to change how you shop for your cell phone plan so we will be upfront with you and tell you the truth. We will teach you the ins and outs of our industry. Its about damn time you learn more about the device you use the most!

Q: What carrier are these plans with? 

A: Koodo Mobile

Q: Do we have to be in Ontario to qualify? 

A: No - our plans are available to ALL Canadians. We have customers in every province enjoying our historically cheap rates

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Q: Can I keep my number? 

A: Of course! We understand how important it is to keep your number. We do porting for you. Simply follow our guide and we will transfer the number over.

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Q: Are these plans contracts? 

A: Our current plans are BYOD (bring your own device). This means you are on a month to month basis and cancel your account at any time. If you need a new phone on contract. Visit our Available Plans page and click "Need a new phone?"

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Q: How much is your fee? Do I pay upfront? 

A: Our fee is $100 per plan. We do not ask for payment upfront but rather when the process is complete. This means you have peace of mind. You can verify everything is completed and then pay us. 

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Q: What payment methods do you accept? 

A: We accept Interac E-transfer and occasionally PayPal

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Process

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Q : How long does the whole process take? 

A : Each plan only takes us 30 minutes. However, changes can only be made once your first billing cycle starts. This date is assigned to you upon activation at the store. It is chosen at random by the system and it is usually 2-9 days after you activate. There is no way to customize or choose your bill cycle date. There is NO way around this. We have to play by the carriers rules.

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Q: What is the process involved in purchasing one of these plans? 

A: Click here to access our step-by-step guide. Follow the simple guide to hop aboard!

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Essentially:

1.) Visit a store near you

2.) Activate a NEW phone number on ANY plan

3.) Give us the information and we will change your plan and port your number over

Please follow the guide as it offers more detail and helpful tips

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Q: I want to keep my number , why am I being asked to get a new number? 

A: Our process has been perfected over years. We change your plan first, and then transfer over your number. This is by far the most efficient technique and guarantees 0 down time for your number

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Q: Will I be juggling 2 plans at once? (my old provider and the new temporary plan)

A:

Short answer: Yes

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Long answer: Continue to use your old service provider until we switch you over. Once we port your number, the service with your old provider will automatically cancelled. You can then insert your Koodo SIM and start saving! This is by far the most efficient way for this process. It is a tried and tested method which has been perfected over years!

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Q: Is there a chance I lose my number? 

A: No! Absolutely not possible

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Q: Got it - but doesn't the store require me to put the new SIM into my phone? 

A:

Short answer: Yes

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Long answer: Continue to use your old service provider until we switch you over. Once we port your number, the service with your old provider will automatically cancelled. You can then insert your Koodo SIM and start saving! This is by far the most efficient way for this process. It is a tried and tested method which has been perfected over years!

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Security

Q: Do you have a retail store? 

A:

We have customers in all nooks and crannies of Canada. It is simply not possible to have that kind of reach with a physical store. Our services are provided securely through online channels. We communicate through SMS, phone, and e-mail. We accept payment through Interac E transfer and Paypal. Secondly, to ensure your safety and privacy – the accounts are initially activated at your nearest authorized retailer.

100% - We put your satisfaction first, which means all of your information is handled with the utmost security.

• Our process is designed to be completely safe and secure

• Our website is SSL certified

• We only take payment after your plan change is delivered.

• We have great reviews and have been mentioned in top news publications in Canada such as Huffington Post, CBC and The Globe and Mail.

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Check out our reviews here and here

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Q: What information do I need to provide you? 

A: We ask you fill out a form with your account information. We do not ask for any personal information like your SIN, drivers license, or credit card. If anybody is asking you for that information online beware!

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Q: What do you have to say about CPM copy-cats with cheesy names? 

A: When we started this service, there was nothing like it in all of Canada. Throughout the years many other people have tried to offer our services but with disastrous results. We are the ONLY people who have a guarantee for your plan. 

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Q: Why should I choose you over someone else, especially if their fee is cheaper? 

A: Always remember you get what you pay for. You should choose us because:

• We started this thing. Nobody has the experience we have. They can all make claims but nobody can back it up. We have experience with EVERY carrier (Bell, Rogers, Telus, Virgin and Fido). Most of these people only popped up recently and claim to have been in business for "years" - yeah right!

• We had 2 million views on our Kijiji ad in 2013, this is still the most viewed ad in ALL of Kijiji History

• When we started this service, our service was called "Robin Hood for Canadian Mobile plans" by CBC when all of these other providers got involved, news outlets started calling it "Black Market wireless plans" . What does that tell you? 

• We have DOZENS of screenshots from customers who have been scammed by these people claiming to use the same process as us. Again - you get what you pay for!

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I used my real name on my Kijiji Ad. Months later people were copying and pasting my ad with names like John, Drew, Thomas (lol). Some even have similar names to us. Most of those "companies" are gone now and more pop up everyday. Please be careful!

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